App support
Having trouble with an app feature? Check our FAQs and troubleshooting steps below.
View FAQsHow can we help?
Find quick answers below, or reach out and we'll get back to you personally.
FAQ
Frequently asked questions
The things people ask us most often.
Yes. Our current apps, including ExpenseNest, are free to download on Google Play. Some apps may show ads or offer optional in-app features to support development.
Absolutely. We follow a privacy-first approach, collect only what an app needs to function, and use trusted Google services like Firebase. Read the full details in our Privacy Policy.
Signing in with Firebase Authentication lets you keep your data secure and in sync. It only takes a moment and helps protect your information.
Our apps generally support Android 7.0 and above. For the smoothest experience, keep your device updated to a recent Android version.
We love feature ideas! Email us at support@hetvikapps.com or use the contact form. Real feedback shapes what we build next.
Just email us and we'll process your account and data deletion request promptly, in line with our Privacy Policy.
Troubleshooting
Quick fixes for common issues
Most hiccups are solved with one of these steps. Try them in order — if you're still stuck, email us.
Contact supportApp won't open or freezes
Force-close the app and reopen it, then make sure you're on the latest version from Google Play.
Data isn't syncing
Check your internet connection and confirm you're signed in. Toggle airplane mode off and on if needed.
Can't sign in
Double-check your email, ensure the app is updated, and try again. Restart the app if the screen doesn't respond.
Something looks off
Clearing the app's cache from Android settings resolves most display glitches without losing your data.
Didn't find your answer?
We're happy to help directly. Drop us a line and we'll get back to you as soon as we can.